Q. Who do I contact if I need help or have a question about the Affiliate Program?
A. Reach out any time to our awesome affiliate team at firstname.lastname@example.org.
Q. What if my readers have questions for customer service, or need technical support? Who do I refer them to?
Q. I forgot my username and/or password, how do I get back into my affiliate account?
A. If you forgot your password, click (insert IS link) to reset. You will need your username or email address that you used to sign up to your account. This is the email address that you are receiving our affiliate emails from. If you still can’t login, email us at email@example.com, and we’ll send you your email and password.
Q. I want to work with Wise Endurance as a Joint Venture Partner. What do I do?
A. If you are interested in working with us as a JV Partner, we do have guidelines that we must follow. Although we would love to promote everyone, we don’t have the space in our calendar to do so. We do require that an affiliate promote us first and meet certain prior to us considering the promotion. Our marketing team also must also review the product/program to ensure that it is a good promotional fit for our audience. If you have questions, please reach out to firstname.lastname@example.org.
Q. What affiliate platform will we be using?
A. We use Infusionsoft for managing our affiliate program and launches.
Q. Is this a first or last cookie system?
A. We are set up as a last click in, 60-day cookie system. This means that the last affiliate link that the customer clicks will receive the credit and store the affiliate's ID in a cookie until the customer clears their browser cookies or clicks on another affiliate link. The cookie expires after 60 day.
Q. Can you give more details on how you track clicks?
A. You can find your link tracking stats within your Infusionsoft account. After logging in, just click on the "Link Tracking Stats" on the left navigation legend. Our system tracks raw clicks and raw opt-in's (not unique).
Q. How many emails do I need to send, and when?
A. That’s entirely up to you. The promotion window for Wise Endurance is August 5-August 18th. For best success, we recommend that you send your first communication as soon as the promo window opens, and a minimum of 1-2 more emails before the promotional period closes on August 23rd.
Q. What Commissions do you pay and when will I receive payment?
A. Our standard commission is 50% of sales. You will receive commissions after the guarantee period (if any) has ended.
Q. Do you have a minimum commission amount before I will get paid?
A. Yes, you must earn at least $50 in commissions.
Q. What do I need to do to ensure I receive my commission payment?
A. Upon sign up, please provide either a valid PayPal email account or a physical address for us to mail commission checks.